FAQ

Self Supply is a curated space for clothing with character. We bring together new, pre-loved, and reworked pieces chosen for their design, quality, and story. We don't chase trends—we curate pieces worth keeping.

A curated mix of clothing and accessories.

From everyday essentials to statement pieces, you'll find new collections, pre-loved garments, reworked designs, and independent brands—all selected with the same intention.

No—and that's part of what makes Self Supply special.

Our selection changes constantly as we discover new brands, one-of-a-kind finds, and limited collections. If something speaks to you, don't wait too long.

Because every collection deserves its own voice.

We collaborate with brands, designers, and curators who share our values: thoughtful design, quality craftsmanship, and a more conscious way of consuming fashion.

From different corners of the world.

Some come from independent designers, others from emerging brands, and others are carefully sourced pre-loved garments. Every piece is selected for its quality, design, condition, and story.

Not always.

Our collection includes new, pre-loved, and reworked pieces. Every product clearly states its condition, so you'll always know exactly what you're buying.

Not at the moment.

Self Supply is currently an online store, but we regularly host pop-ups and special events. Follow us on Instagram or subscribe to our newsletter to know where we'll be next.

Our story page is the best place to start.

There you'll find the ideas behind Self Supply, how we curate every collection, and why we believe fashion should be more intentional.

We look beyond labels.

We choose brands that value craftsmanship, thoughtful production, timeless design, and a more conscious approach to fashion. If it aligns with our vision, it belongs here.

Absolutely.

We're always excited to discover new designers and brands. Send us your recommendation through our Contact page—we'd love to take a look.

We accept major credit and debit cards, bank transfers, and, depending on your location, services like Apple Pay and Mercado Pago.

Your payment is processed once your order is confirmed.

If your order is cancelled or returned, we'll process your refund according to our Returns Policy.

There could be a few reasons: insufficient funds, incorrect card details, bank restrictions, or your bank declining the transaction.

If everything looks correct, we recommend contacting your bank or trying another payment method.

Not at the moment.

We currently accept one payment method per order. If you need assistance, feel free to reach out before placing your order.

Yes.

All prices include applicable taxes. If any additional customs or import fees apply to international orders, they'll be shown before your purchase is completed.

After placing your order, simply email us at shop@selfsupply.mxwith your order number and tax information, and we'll prepare your invoice.

We currently ship throughout Mexico.

If you're interested in international shipping, send us a message at shop@selfsupply.mx. We'll do our best to make it happen.

Most orders arrive within 3–7 business days after they're shipped.

Delivery times may vary depending on your location and the shipping provider.

Once your order is on its way,we'll send you a message with your tracking guide and tracking number, so you can follow your package every step of the way.

Yes — as long as your order hasn't been shipped yet.

Contact us as soon as possible with your order number and the correct address, and we'll do our best to update it.

Shipping costs are calculated automatically at checkout based on your location and the size of your order.

From time to time, we also offer free shipping on selected orders or special promotions.

Yes.

As soon as your order ships, you'll receive a tracking guide with your tracking number and all the information you need to monitor your delivery.

If you haven't received it after a reasonable time, just email us at shop@selfsupply.mx.

Yes.

You can request a return within 3 calendar days of receiving your order.

Items must be unworn, unwashed, with original tags attached, and in the same condition they arrived.

Because many of our pieces are limited, one-of-one, or produced in small quantities, we can't always guarantee exchanges.

If your size is still available, we'll gladly help. Otherwise, we recommend requesting a return and placing a new order.

Just email us at shop@selfsupply.mx with:

• Your order number
• The item you'd like to return
• The reason for the return

We'll guide you through the next steps.

Unless the item arrived damaged or we made a mistake, return shipping costs are the customer's responsibility.

We'll always let you know the process before moving forward.

Once we receive and inspect your return, refunds are processed within 5–10 business days.

The exact timing depends on your bank or payment provider.

We're sorry that happened.

Please contact us as soon as possible at shop@selfsupply.mx, including your order number and a few photos of the item.

We'll work with you to resolve it as quickly as possible.